Frequently Asked Questions
Everything you need to know about shopping with Fenwick.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
Our customer service team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.